Our Frequently Asked Questions
Can you trust Property Solvers?
Yes – at least from the outside looking in. They are members of The Property Ombudsman and the National Association of Property Buyers, which means they have to adhere to high standards and do right by their customers.
Are Property Solvers any good?
It’s hard to tell, from the reviews they have, it generally looks positive, but they have fewer reviews across fewer platforms than a lot of their competitors.
How much will Property Solvers offer for my home?
For their cash house sale service, they state that they offer around 75% of market value.
Can you release equity more than once?
Yes, technically you should be able to release equity more than once, although it can be hard to do and several companies may reject you if you've previously released equity. Typically speaking you can release between 20% to 55% of the overall value of your home. If you think that you may want to release equity more than once, perhaps a plan in which you can release the sum from your property in regular instalments.
Downsize or equity release?
Always, always, always Downsize if you have the ability to do so, ahead of choosing equity release. There are certain dangers to taking equity release, just like any kind of loan, meaning there is of course a risk. When you downsize you are accessing your own equity, there's no cost to it, other than the cost of moving house of course. The only reason to choose equity release is if you are fixed on wanting to stay in your property.
How easy is it to release equity from your property?
Equity release is relatively easy, there are a few different types of equity release schemes to understand and to figure out which one is best for your situation.
There are a lot of different companies with slightly different criteria, but generally speaking in order to be eligible for equity release you need to be 55 or over, own a qualifying property and the property usually has to be worth over £70k as a rough guide.
Can I sell my house if I have equity release?
This is a concern for a lot of people, once you have actioned an equity release plan will you be able to sell your home at a later date?
Many normal equity release plans will allow you to move your current mortgage plan to a new property if you do want to sell, however the lender has to agree to it.
It may hinder the process slightly as equity release providers may not accept the new property you have your eyes on if they think it will be hard to sell, like a retirement home for instance.
Is equity release a con?
Equity release isn't a con, it's a heavy regulated industry by the Financial Conduct Authority (FCA) so it needs to be done to a high standard and above board.
Equity release can be extremely expensive and can easily spiral out of control in terms of debt, so it's easy to see why people might ask whether it's a con.
That being said, it can be useful in certain circumstances, but generally it should be used as a last resort and there are several alternatives that have less of a financial impact.
Could my sale fall through with you?
One of our many benefits is no risk of chain break on our behalf. We purchase with cash, so as long as you're happy with our final offer, there shouldn't be any problems.
How do I know I can trust you?
We have evidence of our trustworthiness through our fantastic reviews on Trustpilot and our members of The Property Ombudsman and the National Association of Property Buyers.
House selling situations
I’ve recently inherited a property; can you buy it from me?
Yes, of course we can. If you would like to read more information about us purchasing inherited properties, please visit our inherited property page.
Unfortunately I have fallen ill, can you buy my property from me?
We are sorry to hear about your circumstance; however, we can help by purchasing your property. If you would like to read more information then we have a page on selling your house due to illness.
My property has Japanese Knotweed, will you still buy it?
We will buy your property with Japanese Knotweed. We can buy the property quickly off of you and then instruct a Japanese Knotweed specialist to create a treatment plan for the property. You can read more about selling a house with japanese knotweed.
My property is run down and in a pretty poor condition, will you buy it?
Yes! We buy any property in any condition, but of course our offer will be reflective of that.
Unfortunately, my house suffers from subsidence; would you still purchase it?
Even if your property has subsidence issues, we will buy your property. Unlike traditional and online estate agents who generally will not sell properties with subsidence.
House valuation process
What information do you require to value my home?
To provide you with an initial valuation we need you to go through the quote process telling us the postcode, amount of bedrooms & type of property. We'll then have a chat to you around the general condition of the property which we will then be able to provide you with an initial offer.
Providing us with correct and accurate information will help us provide you in turn, with a more accurate offer.
How will you calculate the value of my property?
At our office, we have an underwriting team that uses the most up-to-date software combined with their experience in the local and national property market.
With the blend of experience and software, we are able to make an accurate desktop valuation on your property, which we will present to you.
This offer is always subject to an independent RICs survey, if you choose to accept and proceed with the process.
How do you value my flat?
Much like a normal property! There are just a few more things to consider, which we will gather information on, such as the leasehold and ground rent.
We then use a variety of online tools to research your flat and its local area which we use to determine an initial valuation.
We may then decide to send our one of our Acquisition Managers to come and see the property to assess the condition is as described, which we will then submit our offer.
Will you come out to see my property before you make an offer?
It depends. Unlike a lot of fast house selling companies, we have our own Regional Managers that we often send to visit and assess the property, confirming the offer.
This isn't, however, always necessary, and is done on a property-by-property basis.
If we do decide to send a Regional Manager, this is of benefit to you, as it allows us to get a much more accurate valuation of the property initially.
Will it cost to get an offer on my property?
No definitely not, we can provide you with a free cash offer in as little as 24 hours, it only takes a little bit of your time to discuss the property itself.
We’re honoured to have been featured in the media by several leading outlets and major publications
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Payment
Are there any fees to pay?
No, we cover absolutely everything for you as long as you go with the solicitors we recommend.
How quickly will I get my cash after the sale has completed?
We are at the mercy of the banks with this one, we will send the money instantaneously.
For most banks, this means the money is in immediately.
Are there any extra charges to pay?
No - we cover everything for you, as long as you choose the solicitors that we recommend.
When compared to a typical estate agent, that leads to a significant amount of savings for you. According to Zoopla estate agent fees range from 1-3.5%, meaning at the higher end on a £200,000 property you would pay £7,000!
Does the seller have to pay anything?
No – we cover all the costs as long as you go with our recommended solicitors.
Is it legitimate?
Yes - we are a legitimate cash house buyer and we're one of, if not, the biggest in the industry. If you want to see other customers' experiences you can check out our Trustpilot, but we're also members of The National Association of Property Buyers & The Property Ombudsman.
How we work
Are you genuine cash buyers?
Yes 100%! We have our own cash reserves at the ready to buy your Oxford property & we don't rely on any outside investment, like some of our other competitors.
You can read all of our reviews from previous customers on Trustpilot. Here's a great example review by a customer:
"Yash was really friendly and really honest throughout our conversations. He was a completely open book and made me an offer that was more than fair, explaining the process of sale very thoroughly and all the steps required. I would recommend using The Property Buying Company to anybody as they offer fair prices and all the advice/ help that anybody could need. Even after my dealings were finished, Yash offered any knowledge that he might have and even gave me his contact details if I ever needed advice in the future. Thank you!" - Shane Brooks, January 30, 2025.
Why should I sell my house to you?
Where do we start! Firstly, if you sell to us it will be quick and hassle-free. We complete sales in 2-3 weeks on average, with no hidden fees to you.
We are one of the largest cash property buying companies in the UK and buy with our own money, meaning the whole process is simple. Find out more reasons to sell to us.
Can you buy my property fast?
Yes, we've bought houses in as little as 24 hours before, although our average completion is between 2-3 weeks.
You don't just have to take our word for it, here's a review from a customer on Trustpilot:
"Just completed on our sale and couldn’t have done it without Raphael’s help and advice. After 4 weeks we have now completed. Highly recommend." - Melanie Scott, January 31, 2025
Are you part of any Ombudsman or Regulatory body?
Yes, we are part of the National Association of Property Buyers (NAPB) & The Property Ombudsman (TPO).
How quickly can you purchase my home?
We can purchase your property in as little as 7 days, however, our typical purchase is between 2-3 weeks.
Sell House Fast
Is a quick sale guaranteed?
It can never be a guarantee, with property there can be all kinds of hiccups, however we try and keep these to an absolute minimum. We’ve completed on a house purchase in as little as 24 hours before, but on average it takes around 2-3 weeks.
We also want to stress that our offer is subject to a RICs independent valuation, which we make clear from the start.
What type of property do you buy?
Anything! From a large detached house in Southampton to a flat in Newcastle and everything inbetween, we'll buy any property, in any condition for cash - we mean it!
How do I know there aren't any hidden costs?
It's hard to show you any definitive proof aside from the contract that you sign when you agree to sell - but we don't have any hidden costs, we cover absolutely everything.
There's no hidden costs if you sell to The Property Buying Company, even legal fees are included if you use our solicitors.
Do you purchase the properties yourself?
Mostly, however, there is a limit to how many properties we can purchase in a given timeframe.
If we’re unable to help you then we have a network of investors who are also property cash buyers and can complete the sale quickly and efficiently, guided and facilitated by ourselves.
Do I require a solicitor when using your service?
Yes, it works just like a normal sale, however, if you choose our recommended solicitors who we know work fast, we'll also cover the cost.
Edit Log
07/05/2025 - Content edited by Raphael Kaye & Jessica Buckley
07/05/2025 - Content updated in line with Editorial Guidelines (Reviewed by Mathew McCorry)