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Our Frequently Asked Questions

Frequently Asked Questions
Will you come visit my home?

We usually aim to send a Regional Manager to the property to assess it's condition, but we do have options where we don't visit your property, if it's a concern.

My property is in a pretty poor condition, do you still want it?

Yes! We buy property in any condition.

How fast can you actually buy my house?

Well we say in under 7 days, but we have been known to be quicker - however, our average purchase time is usually 2-3 weeks as dictated by the seller.

How do you go about valuing my property?

The first way is by using the information that you provide and looking into the local area, using our expert property knowledge we'll then be able to provide you with a ballpark figure as to where our offer is roughly going to be. If you're happy with this at that point then we'll send a Regional Manager to your home to look at the property in more details & provide a further offer that reflects their thoughts.

Are you trustworthy?

Check out our reviews on Trustpilot and reviews.co.uk. If these aren't enough to reassure you, we are highly regulated by The Property Ombudsman and are a member of The National Association of House Buyers.

I need to sell fast, are you the best option?

If you need to sell your house fast, we could be the perfect option for you. We complete in a timescale to suite you and have been known to buy within 7 days.

What are the benefits of a sell house fast company?

Sell house fast companies, like us, are perfect if you are looking for a hassle-free quick sale. We guarantee a speed of sale that you couldn't get through traditional methods. Cost savings are also a benefit; if your house was on the open market you'd have to pay bills and mortgage payments until you completed. On top of that there are also the estate agency bills.

How do you value a property?

The value of a property depends on the market in your location at the time. We will research into this and may also send out one of our Regional Managers to help value your house.

What do customers say about you?

Check out our Trustpilot reviews of our customers who have trusted us to get them a great deal and buy their house fast.

How long will it take you to buy my property?

We can buy within 7 days, but more often than not this is too quick for most, so the truth is that we can work to a timescale that suits what you require. Our average completion time is anywhere between 2-3 weeks.

Still can't find the answer you're looking for?

Get in touch with a member of our expert team

House selling situations
I’ve recently inherited a property; can you buy it from me?

Yes, of course we can. If you would like to read more information about us purchasing inherited properties, please visit our inherited property page.

Unfortunately I have fallen ill, can you buy my property from me?

We are sorry to hear about your circumstance; however, we can help by purchasing your property. If you would like to read more information then we have a page on selling your house due to illness.

My property has Japanese Knotweed, will you still buy it?

We will buy your property with Japanese Knotweed. We can buy the property quickly off of you and then instruct a Japanese Knotweed specialist to create a treatment plan for the property. You can read more about selling a house with japanese knotweed.

My property is run down and in a pretty poor condition, will you buy it?

Yes! We buy any property in any condition, but of course our offer will be reflective of that.

Unfortunately, my house suffers from subsidence; would you still purchase it?

Even if your property has subsidence issues, we will buy your property. Unlike traditional and online estate agents who generally will not sell properties with subsidence.

House valuation process
What information do you require to value my home?

To provide you with an initial valuation we need you to go through the quote process telling us the postcode, amount of bedrooms & type of property. We'll then have a chat to you around the general condition of the property which we will then be able to provide you with an initial offer.

Providing us with correct and accurate information will help us provide you in turn, with a more accurate offer.

How will you calculate the value of my property?

At our office, we have an underwriting team that uses the most up-to-date software combined with their experience in the local and national property market.

With the blend of experience and software, we are able to make an accurate desktop valuation on your property, which we will present to you.

This offer is always subject to an independent RICs survey, if you choose to accept and proceed with the process.

How do you value my flat?

Much like a normal property! There are just a few more things to consider, which we will gather information on, such as the leasehold and ground rent.

We then use a variety of online tools to research your flat and its local area which we use to determine an initial valuation.

We may then decide to send our one of our Acquisition Managers to come and see the property to assess the condition is as described, which we will then submit our offer.

Will you come out to see my property before you make an offer?

It depends. Unlike a lot of fast house selling companies, we have our own Regional Managers that we often send to visit and assess the property, confirming the offer.

This isn't, however, always necessary, and is done on a property-by-property basis.

If we do decide to send a Regional Manager, this is of benefit to you, as it allows us to get a much more accurate valuation of the property initially.

Will it cost to get an offer on my property?

No definitely not, we can provide you with a free cash offer in as little as 24 hours, it only takes a little bit of your time to discuss the property itself.

Payment
Are there any fees to pay?

No, we cover absolutely everything for you as long as you go with the solicitors we recommend.

How quickly will I get my cash after the sale has completed?

We are at the mercy of the banks with this one, we will send the money instantaneously.

For most banks, this means the money is in immediately.

Are there any extra charges to pay?

No - we cover everything for you, as long as you choose the solicitors that we recommend.

When compared to a typical estate agent, that leads to a significant amount of savings for you. According to Zoopla estate agent fees range from 1-3.5%, meaning at the higher end on a £200,000 property you would pay £7,000!

Does the seller have to pay anything?

No – we cover all the costs as long as you go with our recommended solicitors.

Is it legitimate?

Yes - we are a legitimate cash house buyer and we're one of, if not, the biggest in the industry. If you want to see other customers' experiences you can check out our Trustpilot, but we're also members of The National Association of Property Buyers & The Property Ombudsman.

How we work
Are you genuine cash buyers?

Yes 100%! We have our own cash reserves at the ready to buy your Oxford property & we don't rely on any outside investment, like some of our other competitors.

You can read all of our reviews from previous customers on Trustpilot. Here's a great example review by a customer:

"Yash was really friendly and really honest throughout our conversations. He was a completely open book and made me an offer that was more than fair, explaining the process of sale very thoroughly and all the steps required. I would recommend using The Property Buying Company to anybody as they offer fair prices and all the advice/ help that anybody could need. Even after my dealings were finished, Yash offered any knowledge that he might have and even gave me his contact details if I ever needed advice in the future. Thank you!" - Shane Brooks, January 30, 2025.

Why should I sell my house to you?

Where do we start! Firstly, if you sell to us it will be quick and hassle-free. We complete sales in 2-3 weeks on average, with no hidden fees to you.

We are one of the largest cash property buying companies in the UK and buy with our own money, meaning the whole process is simple. Find out more reasons to sell to us.

Can you buy my property fast?

Yes, we've bought houses in as little as 24 hours before, although our average completion is between 2-3 weeks.

You don't just have to take our word for it, here's a review from a customer on Trustpilot:

"Just completed on our sale and couldn’t have done it without Raphael’s help and advice. After 4 weeks we have now completed. Highly recommend." - Melanie Scott, January 31, 2025

Are you part of any Ombudsman or Regulatory body?

Yes, we are part of the National Association of Property Buyers (NAPB) & The Property Ombudsman (TPO).

How quickly can you purchase my home?

We can purchase your property in as little as 7 days, however, our typical purchase is between 2-3 weeks.

  • Very easy &

    transparent

    process

    - Gail Fry
  • Enquired online

    got a price
    sold my house,

    simple

    - JJ
  • Very

    impressed

    with the way my enquiry was handled

    - Susan Tiddy
Sell House Fast
Is a quick sale guaranteed?

It can never be a guarantee, with property there can be all kinds of hiccups, however we try and keep these to an absolute minimum. We’ve completed on a house purchase in as little as 24 hours before, but on average it takes around 2-3 weeks.

We also want to stress that our offer is subject to a RICs independent valuation, which we make clear from the start.

What type of property do you buy?

Anything! From a large detached house in Southampton to a flat in Newcastle and everything inbetween, we'll buy any property, in any condition for cash - we mean it!

How do I know there aren't any hidden costs?

It's hard to show you any definitive proof aside from the contract that you sign when you agree to sell - but we don't have any hidden costs, we cover absolutely everything.

There's no hidden costs if you sell to The Property Buying Company, even legal fees are included if you use our solicitors.

Do you purchase the properties yourself?

Mostly, however, there is a limit to how many properties we can purchase in a given timeframe.

If we’re unable to help you then we have a network of investors who are also property cash buyers and can complete the sale quickly and efficiently, guided and facilitated by ourselves.

Do I require a solicitor when using your service?

Yes, it works just like a normal sale, however, if you choose our recommended solicitors who we know work fast, we'll also cover the cost.

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