Dealing with Vulnerable Customers

We’ve mentioned before that we are proud to be part of The Property Ombudsman (TPO) and The National Association of Property Buyers (NAPB). As a company, we strive to offer complete transparency to our customers and being part of these schemes enables us to ensure our customers can trust the way we do business.

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This is particularly important when it comes to vulnerable customers. By this we mean anyone who struggles with their physical or mental health, the elderly and those who have experienced unforeseen circumstances such as redundancy, a relationship breakdown or bereavement. When conducting business with anyone who may be considered vulnerable, we must make sure that we are going above and beyond so that they are protected and offered the additional support they may need.

We do this by building a rapport with our customer. We listen to them, try to understand their individual circumstances and work with them to achieve a satisfactory outcome. Certain circumstances require more sensitivity than others which is why we hire agents who are pragmatic and able to deal with anything that comes their way.

Should we ever fall short of this, or are perceived to have done so, then the The Property Ombudsman is there as an impartial body to make sure things are resolved accurately and fairly. They will look into the situation presented to them and weigh up all of the facts before offering a solution.

If you want to sell your property quickly, but are unsure whether a quick cash buyer is the right route for you then give us a call. Our advisers will find out more about your situation and offer guidance and there’s no obligation so you can make the right decision for you.

500+

Properties bought by us for cash in
the last 2 years

£61,554,000

Of our own money spent buying
property for cash

2-3 weeks

Average time taken from initial offer
to completion